This project is designed for youth workers who want to strengthen their communication and conflict management skills in real youth work settings.

Through practical workshops, simulations, role-plays, case studies, and group work, participants will explore clear and inclusive communication, active listening, assertiveness, mediation tools, and de-escalation techniques. 

Working in an international group, you will exchange experiences, analyse real cases from different countries, practise restorative approaches, and connect your learning to the ETS Competence Model and Youthpass.

If you want concrete tools to handle conflict with confidence and build stronger, healthier group dynamics — this training is for you